INSS without queues
retirees do not wait for what is already theirs
Proposes investing in technology, digitizing INSS processes by continuing Meu INSS, and professionalizing the agency's management, measured by how long retirees wait.
What the program says
The current administration brought chaos to the social-security system. The waiting queue reached 3 million applications in early 2026, an all-time record, and each of those numbers is a retiree waiting for money that already belongs to them. In 2022, we handed over this queue on a downward trend. We will invest in technology and digitize the processes of the INSS (the federal social-security agency), continuing along the path of Meu INSS, and professionalize the agency’s management. Out goes management geared toward trade-union organizations, in comes professional management, measured by one thing only: how long the retiree waits to be paid. [p. 26]
In plain language
- The text states that the waiting queue reached 3 million applications in early 2026 and that, in 2022, the queue was falling.
- The program proposes investing in technology and digitizing INSS processes, continuing Meu INSS.
- It provides for replacing what the text describes as management geared toward trade-union organizations with professional management of the agency.
- According to the text, this management would be measured by a single criterion: how long the retiree waits to be paid.
What is not in the program
- It sets no target for reducing the queue and no maximum waiting time.
- It gives no timeline.
- It does not detail which processes would be digitized.
- It does not define what concrete changes would make the management professional.
- It does not state the amount of the investment in technology or the funding source.